Find everything you need to know about MSC Saudi Customs Clearance solution on our dedicated webpage.

Terms & Conditions 

Please note that deliveries will be in a standard 20ft/40ft container, on a standard trailer and heavy goods vehicle. If you require a delivery with special requirements, please email your usual Customer Service representative or contact us to learn more.

Terms & Conditions: (Import) > T&C to be hidden in a clickable link.

• Free storage days to be agreed, additional charge per container, per day exceeding free days.

• All unsuccessful trips due to reasons beyond our control will be charged as a complete trip.

• Custom duty payment and port charges are not included.

• Fasah charges not included.

• Free time for loading/offloading is (4) hrs., Thereafter, detention charges to be applied.

• The consignee should commit to recording the actual arrival and departure time, otherwise it will be approved as per our system.

• As the current market transportation rates are fluctuating due to volatile fuel prices, revised current rates will be applicable regardless of the shipment’s booking date with POL.

• Gross weight must not exceed 24 tons. Ban time / location and Overweight violations will be client responsibility.

• Need at least 48 hours advance notification prior to starting the operation necessary.

 

Once customer receives arrival notification email, it will contain steps for linking the delivery order. 
-After the arrival notification, customer will receive an update email containing invoice.
-Once payment is done, customer should email front desk team on the below emails to link the delivery order:
East & Central: SAU-fd-do.east@msc.com
West: SAU-fd-do.west@msc.com 
-After linking the delivery order, the customer will receive Import release order (IRO).

 

Prohibited items that are not allowed to be imported to the Kingdom of Saudi Arabia, according to government regulations are in the following link:
Restricted or Prohibited Goods

https://zatca.gov.sa/en/RulesRegulations/Taxes/Pages/customs_individual/Prohibited-goods.aspx

Prohibited items that are not allowed to be imported to the Kingdom of Saudi Arabia, according to government regulations are in the following link:
Restricted or Prohibited Goods

https://zatca.gov.sa/en/RulesRegulations/Taxes/Pages/customs_individual/Prohibited-goods.aspx

Once customer receives arrival notification email, it will contain steps for linking the delivery order. 
-After the arrival notification, customer will receive an update email containing invoice.
-Once payment is done, customer should email front desk team on the below emails to link the delivery order:
East & Central: SAU-fd-do.east@msc.com
West: SAU-fd-do.west@msc.com 
-After linking the delivery order, the customer will receive Import release order (IRO).

 

What is detention?
Detention is the charge applicable, after the free time expires, for the use of the carrier’s full container inside the marine terminal and container yard. 
What is demurrage?
Demurrage is the charge applicable, after the free time expires, inside the terminal for the use of the land. In case of a demurrage dispute contact:
East & Central: SAU-logistic-ilim.east@msc.com
West: SAU-logistic-ilim.west@msc.com 

What is VGM?

Verified Gross Mass or VGM refers to the exact, verified weight of a packed container. For safety reasons, vessel operators can only load a container if its weight has been verified.

What do I need to include in my VGM instructions?

You must include the following on all VGM instructions: The following items are mandatory and must be on all VGM instructions:

How can I submit my VGM instructions?

VGM instructions should be submitted on myMSC or Inttra

Deadlines for submitting your VGM instructions

VGM must be updated along with SI submission .

MSC admin fees and costs

Any cost or consequences caused by delay, misdeclaration of VGM instructions is payable by the shipper.

For more information, please contact the MSC GUINEA customer service team:

Email: sau-info@msc.com

 

1.CRO Release Conditions

The Container Release Order (CRO) will only be issued after Dangerous Goods (DG) approval is granted in the system. As per the customer's instructions, any misdeclaration will result in a penalty payable by the customer.

2.Special Requirements for Certain PODs

For specific Ports of Discharge (PODs), such as Algerian PODs, additional approvals are required. (LOE) and (MSDS) must be submitted to the POD for approval before CRO release.

3.Manifest Release and Amendments

The manifest will be released only after DG approval is finalized in the local system. Any amendments may impact the approval process and container loading, which will remain subject to DG approval and finalization.

4.Shipping Instructions (SI) Cut-Off

Shipping Instructions must be submitted no later than 10 working days prior to the Estimated Time of Arrival (ETA) of the nominated vessel.

5.Draft Amendment Deadline

Any amendments to the draft must be made at least 3 working days before the vessel’s ETA to avoid shipment rollover. Shipments are subject to DG approval.

6.Placarding Requirements

Ensure that all containers are properly placarded in accordance with IMDG and ADR regulations to guarantee acceptance at the export terminal.

Export regulations in Saudi Arabia prohibit or restrict the export of certain goods. These rules are enforced to protect national resources, maintain economic stability, and ensure compliance with international agreements. Violations may result in customs duties, penalties, or legal action.

Personal effect and any cargo are rejected by the POD

Prohibited Items Include:

• Date palm seedlings

• Green fodder

• Scrap iron

• Antique artifacts of historical value

• Zamzam water

• Agricultural crops grown in open fields (e.g., onions, potatoes, wheat, barley, watermelons, cantaloupes) and their processed products (e.g., potato-based items)

• Firewood

Restricted Items (Require Prior Approval or Export Licenses from Government):

• Agricultural equipment and machinery

• Poultry and eggs

• Flour

• Sand and rocks

• Bottled water

• Cement

• Iron

• Medicines

This information is provided for general guidance only and may be modified or withdrawn by the government at any time without prior notice.

Shipping Instructions (SI) Cut-Off – DG shipment:
Shipping Instructions must be submitted no later than 10 working days prior to the Estimated Time of Arrival (ETA) of the nominated vessel   
Shipping Instructions (SI) Cut-Off - Non DG shipment:
Shipping Instructions must be submitted no later than 7 working days prior to the Estimated Time of Arrival (ETA) of the nominated 

 An appointment is required at the MEDLOG DMM depot to collect containers.

 Before placing a booking, please ensure that the invoicing company is approved in our system and correctly added during the booking process.

Bookings must be made using a valid rate to avoid cancellation.